November 21, 2017

Certificates of Satisfaction

Secure Glass has in place a voluntary customer feedback process which allows the client to comment on our staff’s work performance.

The following are random testimonials from some of our clients.

Julie, and building owner Pamela Lampropoulos had a sorry tale to tell

Julie Watson’s TRAVEL WORLD, 122A Dalkeith Road in Nedlands

When they contacted their Insurer, GIO, on the night the shop front door was smashed in, they were given the names of two major players in the glass industry to call.

Neither was able to help, nor were they helpful. A further call to GIO pleading for the authority to call another company of their own choice led them to contact us. Secure Glass was able to handle the problem promptly and efficiently, causing them to heap praise upon our night glazier and our service – a fact we are only too happy to share with you.

“I Contacted You After a Home Invasion”

From:  Lyn Day

Sent:  Thursday, 31 July 2008 3:37 PM

To:  May

Subject:  Thank you

 

Hi May,

Don’t know if you remember me, but I contacted you early on the morning on 27 June after a home invasion. I would just like to thank you personally for the wonderful way you helped me with my emergency. I had a huge pane of glass smashed in and needed to be at work for urgent business. I was very impressed (and grateful) for your obvious concern and the way you managed to get someone out to repair it so quickly.

I was also very impressed with Lee who came out to do the repairs. He did a great job and helped greatly with clearing up an enormous amount of small-sized glass fragments.

I only got to your company after phoning several other firms who were pretty unconcerned and unhelpful. I hope that Secure Glass appreciates the great job that you and Lee do and should I be unfortunate enough to need to replace any more glass, your company will be the first one I call. Keep up the good work.

Kind Regards,

Lyn